Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders are not processed or shipped on weekends or public holidays.
During product launches, limited releases, or high-demand drops, processing times may be extended. If this occurs, customers will be notified on the store or via email.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery times vary depending on destination and shipping carrier.
Typical delivery estimates:
United Kingdom
2–5 business days
Europe
5–10 business days
International
7–15 business days
Please note that these delivery times are estimates and not guaranteed.
Shipping carriers may experience delays that are outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally we may offer free shipping promotions, which will be clearly stated on the website.
Customs, Duties & Import Taxes
International orders may be subject to:
• customs duties
• import taxes
• handling fees
These charges are determined by the destination country and are the responsibility of the customer.
TheDiscOrg is not responsible for delays caused by customs processing.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, TheDiscOrg is not responsible for lost or stolen packages.
If your tracking information shows the package as delivered but you have not received it, please contact the shipping carrier directly to file a claim.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address entered at checkout is correct.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.
If you realise that you have entered the wrong shipping address, please contact us immediately at hi@thediscorg.com. We cannot guarantee that address changes can be made once an order has been processed.
Shipping Delays
TheDiscOrg is not responsible for shipping delays caused by:
• courier service disruptions
• customs processing
• extreme weather
• postal strikes
• events outside of our control
Contact
If you have any questions about shipping, please contact us at:
TheDiscOrg
United Kingdom