Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must:
• be unworn and unused
• have all original tags attached
• be in its original packaging
• be in the same condition you received it
You must also provide proof of purchase or order confirmation.
Items that show signs of wear, washing, damage, or alteration will not be accepted for return.
Starting a Return
To request a return, please contact:
If your return request is approved, we will provide instructions on how and where to send your return.
Items sent back without first requesting a return will not be accepted.
Returns should be sent to:
TheDiscOrg Returns
United Kingdom
Return Shipping
Customers are responsible for return shipping costs, unless the item is:
• defective
• damaged
• incorrect
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
• a defective item
• a damaged product
• the wrong item
please contact us immediately at hi@thediscorg.com with photos so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
• worn or washed items
• items without original tags
• items not in original condition
• sale or discounted items
• gift cards
• custom or personalised products
Due to hygiene reasons, certain items may also be non-returnable.
Limited Releases
Many TheDiscOrg products are limited releases or drop-based items.
Orders placed during high-demand drops may not be cancelled once placed due to rapid order processing.
Return eligibility still applies once the product has been delivered, provided it meets the return conditions.
Exchanges
We do not offer direct exchanges.
If you require a different size or product, please:
-
return the original item
-
place a new order once the return is approved
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method.
Refunds are typically processed within 5–10 business days after approval.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
Shipping Policy
Processing Time
Orders are typically processed within 1–3 business days.
During high-demand releases or product drops, processing times may be extended.
Customers will receive a confirmation email once their order has been shipped.
Shipping Times
Estimated delivery times vary depending on destination.
Typical shipping estimates:
United Kingdom
2–5 business days
Europe
5–10 business days
International
7–15 business days
Delivery times are estimates and not guaranteed.
Customs & Import Duties
International orders may be subject to:
• customs duties
• import taxes
• handling fees
These charges are the responsibility of the customer.
TheDiscOrg has no control over these charges.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, TheDiscOrg is not responsible for lost or stolen packages.
If your tracking shows delivered but the parcel cannot be located, please contact the shipping carrier directly to file a claim.
Incorrect Address
Customers are responsible for ensuring the shipping address entered at checkout is correct.
TheDiscOrg is not responsible for orders shipped to incorrectly entered addresses.
If an order is returned to us due to an incorrect address, additional shipping charges may apply.